About Us

e-MOD.my is a Malaysian fashion online store carries mainly in house brands namely, THE MOD HOUSE, OLA and JOB.

THE MOD HOUSE is a well established local fashion brand which has its presents in most of the major shopping malls throughout Malaysia. 

THE MOD HOUSE carries corporate wear for women, specializing in affordable ready-to-wear styles that are both functional and versatile.

OLA and JOB offer a wide range of latest trendy’s fashion, from casual to trendy work wear. 

 

Shipping Cost

Pen. Malaysia

Shipping cost is at a flat rate of RM10 per order.

East Malaysia

Shipping cost is at a flat rate of RM20 per order.

South East Asia

Shipping cost is at a flat rate of RM40 per item.

Other Asian Countries

Shipping cost is at a flat rate of RM60 per item.

United States & European countries

Shipping cost is at a flat rate of RM100 per item.

International deliveries are subject to customs or import duties upon arriving at the destination country and it’s solely bearable by the recipient of the order. Prediction of charges cannot be done during order.  

Overseas purchasers for more than 1 piece per order may write to info@e-mod.my to consult combine shipping cost.

Shipping charges for exchange item is solely borne by purchaser.

Delivery Lead Time

Order processing and payment verification 1 business day

Courier posting
Malaysia and Singapore 2 – 3 days
Other countries 4 – 7 days

Please note that you may receive your parcel at different timing for purchases more than 1 item.

Tracking

Order number will be allocated by system for each order, which will be notified to purchaser via email.
 
Purchaser is advised to log in to e-Mod.my to track the status of the order or may write to our customer service
at customerservice@e-mod.my for further enquiry. Our response lead time will be within 1 business day.

Please note that we do not provide telephone enquiry for checking order status. 

Exchange

We allow one time exchange for any reason. Intention of exchange must be notified to our customer service via customerservice@e-mod.my within 7 days upon receipt of the merchandise. Purchaser is required to state the original order number in the email.
Our customer service will reply the purchaser together with an exchange requisite form within 1 business day.
The purchaser is required to complete the exchange requisite form, print out and attach to the original merchandise and return to e-Mod.my.

Please note that merchandise to be returned must be unwashed, unworn and with its original price tag.
Shipping costs for exchange items are solely responsible by the purchaser.

Refund

Item purchased but not available in stock will be refunded automatically without notification, purchaser is advised to monitor order status on e-Mod.my.

Customer Service

We can be reached by customerservice@themodhouse.com.my for any enquiry. Our standard respond lead time is 2 business day.

Deviation

Deviation of actual merchandise compare to website visual can happen in terms of

  • Color : Due to individual computer setting, color shown on purchaser’s screen might have minor variation;
  • Sizing measurement : 5% tolerable rate of variation compare sizing table in the website.

Quality Assurance Procedures

To ensure our shoppers satisfy with our merchandise, we will perform the following procedures for each of your order before it reaches you;

  • Print out your order form from website to ensure store gets the right items for you
  • Sticker for check list that contains final check on size, color, final quality check, checker’s name

THE MOD HOUSE Stores

HQ BANGSAR

FIND US:

106 Jalan Maarof, Bangsar

Kuala Lumpur, Malaysia

Telephone: 03-2280 0292

Email: customerservice@themodhouse.com.my

Facebook: https://www.facebook.com/themodhouse

ONE UTAMA SHOPPING CENTER

The MOD House One Utama

FIND US:

Lot F113, First Floor,

One Utama Shopping Centre, Leduh Bandar Utama

47800 Petaling Jaya, Malaysia

Telephone: +603-7727 8082

Email: customerservice@themodhouse.com.my

Facebook: https://www.facebook.com/themodhouse/

 

SURIA SABAH SHOPPING MALL

The MOD House Sabah

FIND US:

Lot 1-66, 1-66B, 1st Floor,

Suria Sabah Shopping Mall, Lot 1, Jalan Tun Fuad Stephens

88000 Kota Kinabalu

Telephone: +608 844 7215

Email: customerservice@themodhouse.com.my

Facebook: https://www.facebook.com/themodhouse/